Organizations deploying agent systems keep hitting the same wall. Not technical limits. Not model capabilities. They can't figure out who owns the work when something breaks overnight.
The pattern shows up across enterprise deployments: agents handling web automation at scale fail in ways that look like workforce capacity problems, not software bugs. A session timing out isn't a ticket for engineering. It's a business process that stopped running. Someone needs to notice, diagnose, restart, and explain the gap to whoever was waiting on that output.
Most teams assume this is an infrastructure problem they'll solve with better reliability. Our read from operating thousands of concurrent web sessions: the infrastructure works fine. The org chart doesn't. Companies are deploying agents faster than they're defining who manages them when the work fails.