Ramp — The Trust-Infrastructure Mandate
Ramp's Director, Product Design posting is at day 31. Five agent products shipped in the last 90 days — procurement agents making autonomous vendor decisions, AP memory processing invoices, a full agent-identity layer at agents.ramp.com with per-agent budgets and spend limits. The design problem here has moved past fintech into trust architecture for non-human financial actors. Your essay describes exactly this. Lead with it and Agentic Labs, not the usual 0→1 story, and reach Diego Zaks (VP Design) this week with a cold DM anchored to a post he wrote that reads like your thesis before you published it.
Ramp — The Trust-Infrastructure Mandate
Ramp's Director, Product Design posting is at day 31. Five agent products shipped in the last 90 days — procurement agents making autonomous vendor decisions, AP memory processing invoices, a full agent-identity layer at agents.ramp.com with per-agent budgets and spend limits. The design problem here has moved past fintech into trust architecture for non-human financial actors. Your essay describes exactly this. Lead with it and Agentic Labs, not the usual 0→1 story, and reach Diego Zaks (VP Design) this week with a cold DM anchored to a post he wrote that reads like your thesis before you published it.
Headway — 70% Automated, 30% Yours to Design
Headway's billing ML handles 70% of appointment volume. They said so themselves, in their own tech blog. That means 30% still falls outside the model's confidence threshold, and a solo-practice therapist's income rides on knowing which claims land in that 30% before they submit. The Design Director, Provider Experience posting is at day 35. No named hiring manager, no confirmed reporting line. Your lead evidence is Thermo Fisher and Red Cross: exception-first design in regulated operations where catching the problem early is the entire value proposition. Confirm the buyer before you tailor. But move this week.
Headway — 70% Automated, 30% Yours to Design
Headway's billing ML handles 70% of appointment volume. They said so themselves, in their own tech blog. That means 30% still falls outside the model's confidence threshold, and a solo-practice therapist's income rides on knowing which claims land in that 30% before they submit. The Design Director, Provider Experience posting is at day 35. No named hiring manager, no confirmed reporting line. Your lead evidence is Thermo Fisher and Red Cross: exception-first design in regulated operations where catching the problem early is the entire value proposition. Confirm the buyer before you tailor. But move this week.
Capital One — The AI-in-XD Director Role Went Dark. Here's Your Move.
The Director, Product Design – AI in Experience Design posting at Capital One was reachable as recently as July 3-4. It now returns an error page and doesn't appear in their requisition search. The mandate to rewire how a hundreds-person XD org works with AI is real — surrounding postings confirm it. The specific req's status is not.
This card gives you a four-step confirmation protocol to run this week, the trust-infrastructure positioning angle if confirmed live, and a cold message to CDO Daniela Jorge anchored to her own public signal on research velocity.
Capital One — The AI-in-XD Director Role Went Dark. Here's Your Move.
The Director, Product Design – AI in Experience Design posting at Capital One was reachable as recently as July 3-4. It now returns an error page and doesn't appear in their requisition search. The mandate to rewire how a hundreds-person XD org works with AI is real — surrounding postings confirm it. The specific req's status is not.
This card gives you a four-step confirmation protocol to run this week, the trust-infrastructure positioning angle if confirmed live, and a cold message to CDO Daniela Jorge anchored to her own public signal on research velocity.
Positioning Thesis
Every design leadership posting in your active pipeline asks the same question in different language. Ramp names "tools and agents." Headway names "AI-assisted clinical workflows." Capital One names design-org AI transformation. Strip the local vocabulary and the ask is identical: make automated systems trustworthy at the moment a human has to decide whether to act.
Your portfolio already answers this. One capability applied at different decision points. Alibaba: procurement trust before a cross-border order. Thermo Fisher: exception visibility before delivery failure. Red Cross: caseworker authority during disaster surge. Agentic Labs and the Trust essay are the current version, applied to agents specifically.
Adapt the proof to each company's trust problem. The spine holds, and it belongs in your first paragraph every time: I've spent my career making high-stakes systems legible at the moment a human decides whether to trust what the system produced, and my agentic work shows how that changes now.
